Design Conversations Right
If you are a designer, product owner or entrepreneur looking for a definitive way to attract, engage and retain users, this course is for you. Learn the fundamental secrets to never losing a customer again!
Wonder why your audience doesn't subscribe to your product or service?
Struggling with increasing user churn and drop offs with your SAAS product?
Tired of trying to build customer loyalty and successful referral programs?
Need to find a way to get users back to your product or service?
Overcome all of this with a simple yet powerful tactical framework and gain users for life!
Figure out how to solve key issues to engage your audience and drive growth
Build process to always know why users drop off
Know where to engage and when not to!
Leverage active listening concepts to deliver value and build better
Build paths to re-engage and convert users that leave after trials
Shit happens. Deal with it effectively while retaining your customers.
Need and conversations
Quiz 1
The Who: Identifying the User
Quiz 2
The SOMA framework
Understanding Scenarios
Quiz3
Focusing on Need
Underlying Emotion
Constraints
Context as a constraint
Handling Failure States
DATA Matters
Start creating great conversational experiences
Learn the process and thinking applied by leading UX designers to build reliable experiences for users across a wide range of applications. The path to being awesome at omni channel and multi-modal interaction design becons!
“This has helped us realize the importance of using a frameworks and process to our thinking. Funny thing is, I never thought I needed something like this to course correct!”
“Our onboarding and user engagement has got a powerup every since we started focusing on the motivations that drive user behaviour closely. Next stop, referral led growth!”
“Everybody talks about user led product design and growth, however this course has given me and my team immense clarity on the tactical stuff to deal with when it comes to transitioning from product led to a user led approach.”
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